Return & Refund Policy
We understand that sometimes returns may be necessary, and we have designed a straightforward return and refund policy to ensure your satisfaction. We offer 14-day return policy.
Return Eligibility
We accept returns and refunds under the following conditions:
- To be eligible for a return, items must not be used or washed.
- Products that have been altered in any way from their original condition are not eligible for a return.
- Items must be returned with their original tags still attached.
- Returns will not be accepted if the item differs from the original state due to reasons not caused by us.
Return Process
- Initiate a Return: Contact our customer service team at [email protected] with your order number and the reason for the return.
- Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and detailed return instructions.
- Shipping Costs: If you need to return an item, the cost of return shipping will be your responsibility. We recommend using a trackable shipping method to ensure the safe arrival of your return. For defective or damaged items, we will provide a prepaid shipping label for your convenience.
- Return Shipping Address: Send your returned item with its original packaging to our warehouse at 1001 S. Main St. # 2389, Kalispell, MT 59901, United States.
- Packaging: Please securely package the item(s) and consider insuring the package for the full value of the item(s). We cannot be held liable for items that are lost or damaged during the return shipping process.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Assuming everything is in order, we will process your refund within 7-9 business days. The refund will be credited to your original payment method.
In the case of a defective or damaged item, we will issue a full refund, including the cost of return shipping.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us. Our dedicated customer service team is here to assist you and ensure you have a positive shopping experience.
- Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us within 24 hours of receiving the product. We will provide instructions for returning the item and issuing a refund or replacement.
- Incorrect Items: If you receive an incorrect item, please notify us within 24 hours of delivery. We will arrange for the return of the incorrect item and send you the correct product.
Conditions for returning products:
- To be eligible for a return, items must not be used or washed.
- Products that have been altered in any way from their original condition are not eligible for a return.
- Items must be returned with their original tags still attached.
- Returns will not be accepted if the item differs from the original state due to reasons not caused by us.
Return Process
- Initiate a Return: Contact our customer service team at [email protected] with your order number and the reason for the return.
- Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and detailed return instructions.
- Shipping Costs: If you need to return an item, the cost of return shipping will be your responsibility. We recommend using a trackable shipping method to ensure the safe arrival of your return. For defective or damaged items, we will provide a prepaid shipping label for your convenience.
- Return Shipping Address: Send your returned item with its original packaging to our warehouse at 1001 S. Main St. # 2389, Kalispell, MT 59901, United States.
- Packaging: Please securely package the item(s) and consider insuring the package for the full value of the item(s). We cannot be held liable for items that are lost or damaged during the return shipping process.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Assuming everything is in order, we will process your refund within 7-9 business days. The refund will be credited to your original payment method.
In the case of a defective or damaged item, we will issue a full refund, including the cost of return shipping.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us. Our dedicated customer service team is here to assist you and ensure you have a positive shopping experience.